Your data is protected against unauthorized access and loss through many electronic, technical, physical, contractual and administrative measures. We have taken the necessary technical and organizational measures to ensure that the data protection provisions are respected by both internal as well as external service providers.
We collect personal data
which you provide to us upon registration as well as upon using the respective app;
which you specify to us within the context of an inquiry;
insofar that you provide us with data for the use and billing of fee-based benefits and services;
to carry out your request to participate in promotions or surveys or to receive the newsletter.
We also collect usage-related data to the extent that it is necessary for providing a service or to bill you for such, which include in particular game processes, scores and information about the purchase and the billing of services.
In the context of using our app, we collect the following non-personal data:
IP addresses with time stamps
Statistical information about the device you use for the respective app, e.g. platform, device number, device type, operating system, screen resolution, date, time, length of use, frequency of use
Data will not be used for personal use but rather only for the statistical analysis of anonymous data.
We save IP addresses and related online information for a maximum time frame of six months in accordance with our legal obligation to retain records. Furthermore, data can be saved due to reasons of data security in order to ensure the stability and operational reliability of our system,
We use your personal data
to provide services and to bill you for our services;
to design and improve our offer in a way that is suitable to one’s needs in anonymous and/or pseudonymous form;
to fulfill legal obligations, in particular to meet the legal obligation to retain records.
Furthermore, we use your data in order to communicate with you. These include in particular the provision of assistance and support as well as the provision of important information about your contract.
Usage-based online advertising
In this way, we can provide you with advertisements you may be interested in and which also match your interests (“usage-based online advertising”). Under no circumstances shall personal data (your name, address, email address, etc.) be saved. IP addresses shall be anonymized in order to rule out data being related to individuals.
Should you no longer wish to obtain usage-based online advertising, you can use your device settings to prevent the setting and/or saving of, for example, cookies and/or advertising of user-based online advertising. Moreover, you can get more information about the use of your user data via the links provided below and exclude the user-based online advertising of some or all of our advertising partners:
Note: By adjusting your device settings and/or your preferences of the above-mentioned websites generally will not prevent the display of advertisements. You will only receive advertising which is not based on your specific usage and interests.
Disclosure of data
Your personal information will be kept strictly confidential and not be shared with third parties unless you have given your express consent to share data with third parties. However, in individual cases, we may be required by law to share your data with investigating authorities without your consent. In this case, the disclosure of the data will only take place within the framework required by legal conventions.
We use affiliates associated with the Bigpoint Group to provide services on our behalf and to develop and improve our games. The Bigpoint Group-affiliated companies are committed to the confidential and secure handling of your data and may only use your data to the extent necessary to fulfill its mission.
Platforms and social networks
We’re also offering you the opportunity to sign up for our services through Facebook Connect. In order to do this, you will be redirected to Facebook where you can log in using your Facebook user data. Your Facebook account will then be linked to our services. Depending on your Facebook settings, linking your account will allow the following data to be transmitted to us and/or retrieved by us: name, date of birth and email address.
Right of revocation, deletion of data
If you have given us consent to process personal data, you can revoke this consent at any time.
We delete your personal data, insofar as the data is no longer required or you have requested its deletion. Please note that data cannot be deleted if retention requirements exist or they are still required by us for the billing of services.
Information, accessing information and deletion of data
You can have information retrieved, changed or deleted at any time at http://www.bigpoint.com/Support. Alternatively, you can also reach us at the following postal address:
Please make sure to provide your User ID, device number or Facebook ID, the game played as well as the platform and/or social network.
Hamburg, March 11, 2016
Business Registration: HRB-Hamburg 94148
VAT ID No. DE813 602 704
Managing Director: Jun Lu, Lei Zhang